Privacy Policy

MEDAID Technologies Private Limited is a company having its registered office at P NO, 23 & 24, Chikoti Gardens, Old Patigadda, Begumpet, Hyderabad, Telangana 500016. We own and operate and the MEDAID mobile app and other device applications. We are committed to protecting the privacy and security of personal data belonging to and shared by users of the medaid Portal. We value Your privacy and advise You to carefully read this privacy policy ("Privacy Policy") as this Privacy Policy describes the types of personal data or personal information we collect. We also describe how You can contact us about our privacy practices and exercise your rights.

You agree that You have acceded to the terms of the Privacy Policy. Your use of the Portal/Services (as defined under the Terms and Conditions) or any personal information shared by You are subject to the terms of this Privacy Policy and MEDAID Technologies's Terms and Conditions. In the event You do not wish to be bound by these terms, You have a choice, which is free from any form of coercion or undue influence, to not access the Portal. This Privacy Policy also applies generally to Our parent, affiliates, subsidiaries, or joint venture websites (if any).

This privacy policy ("Privacy Policy") explains how we collect, use, share and protect personal information about the Users of the Services, including the Practitioners (as defined in the Terms of Use), the End-Users (as defined in the Terms of Use), and the visitors of Website (jointly and severally referred to as "you" or "Users" in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms and Conditions.

1. Consent

We request You carefully read this Privacy Policy and Terms of Use of the Portal before sharing personal information with us. This Privacy Policy applies to current and former visitors of the Portal. By visiting and/or accessing the Portal (or searching for any of the pages on Our Portal).

You hereby acknowledge the collection, receipt, storage, use, processing, disclosure, and transfer of Your personal information by the provisions of this Privacy Policy. No liability about the authenticity/ genuineness/ misrepresentation/ fraud/ negligence, etc. of the information disclosed shall lie on MEDAID Technologies

Collection, use, and disclosure of information that has been designated as Personal Information under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 requires the express consent of the User. By affirming Your assent to this Privacy Policy, You provide Your consent to MEDAID Technologies for such use, collection, and disclosure for the provision of Services.

2. Collection Of Personal Information

"Personal Information" includes 'sensitive personal data or information' (as defined under applicable law) and other information that You share with Us whether directly or in combination with other information or is received from Third Party Service Providers, that personally identifies You or could be used to personally identify You.

We may collect information such as Your name, address, email, phone number, medical records, medical history, physical, psychological, and mental health condition, payment information such as credit card information, and other such information as provided by You while rendering Services of the Portal.

We may also collect information that You share in the process of User registration, and post Your feedback, reviews, comments, etc. on the Portal.

"Non-Personal Information" may be picked up automatically and without being explicitly provided by You but during Your interaction with the Portal by the use of certain technologies, such as cookies and web beacons.

We will be using google Gmail, read-only permission to sync your health records from multiple sources to MEDAID Technologies's use and transfer to any other app of information received from Google APIs will adhere to the Google API services users' data policy, including the Limited Use requirements. Camera & audio permissions are required to facilitate a teleconsultation with doctors & save medical records with the MEDAID app. The doctor might choose to record the teleconsultation for medico-legal reasons.

We will inform you on the tele-consolation screen if the doctor chooses to record the video consultation session. We additionally seek permission for reading & writing files on external storage to allow you to upload & save medical records on MEDAIDapp which you have full control over whether to share further with doctors or not.

We don't scan any other files from your storage system other than the files you're explicitly uploading require permission to use images or capture image from the camera for updating profile photos, uploading images as the medical record, or measuring heart rate using the Camera.

We shall only save images where the user explicitly chooses to save images with the MEDAID app. The pulse rate detection feature uses a camera flash which can get hot, users are advised to remove their finger if it gets uncomfortable. We Need access to the camera, Images, and file upload to

The user Images can only be saved on MEDAID by an explicit action by the user. The pulse rate detection feature uses a camera flash which can get hot, users are advised to remove their finger if it gets uncomfortable.

3. Cookies

Cookies are alphanumeric identifiers with a small amount of data that is stored on the User's device hard drive containing information about the User, commonly used as an anonymous unique identifier.

MEDAID Technologies and other third-party service providers collect information about You using these cookies. Please note, a cookie in no way gives Us access to Your device. Our Portal uses these "cookies" to collect information and to improve Our service. Some cookies and other technologies may serve to recall Personal Information previously indicated by You.

If You choose to remove cookies or reject cookies, this could affect certain features of the Portal. Other websites may place their cookies or other files on Your device, collect data or solicit personal information from You, for which We shall not be held responsible or liable.

We encourage You to read the privacy policies of all external sites. a small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preference for a certain period.

4. Data

Includes non-personal information, personal information, and sensitive personal information about you, which is either directly or indirectly in combination with others. information could allow you to be identified when you visit our stores, website, and/or mobile application.

5. Minors

Our website and mobile application do not offer products or services for use by minors. If you are under 18, you may use our website or mobile application only with the involvement of a parent or guardian.

6. Keeping Data Secure

We will use technical and organizational measures to safeguard your Data and we store your Data on secure servers. Technical and organizational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorized access to your Data, please let us know immediately by contacting us by e-mail at the email address provided in

7. Use Of Personal Information

You agree and acknowledge that all information gathered from You, that is, information that is voluntarily provided by You or received from Third Party Service Providers and information that may be automatically collected, may be used by MEDAID Technologies for the following purposes: Please note that We may use Non-Personal Information created by Us without restriction. We may retain Non-Personal Information and will continue to use Non-Personal Information as permitted under this Privacy Policy and applicable law.

8. Google Account Emails (Gmail)

A User (HealthCare Provider/Doctor/CareSeeker) may choose to provide explicit consent to connect/integrate the User's Gmail account(s) with his/her account on the Platform. The following is the information collected from your consented email accounts.

1. Consultation Appointments are taken with a Doctor/HealthCare Provider where the consented email account is owned by the Doctor/HealthCare Provider. MEDAIDApplication organizes this information in your account to help you manage all your appointments in one place.

2. Medical Records, Lab Test Reports, and Care Context Documents. MEDAIDApplication organizes this information in your account to provide Smart Health Reports.

Connecting your Gmail account enables us to automatically provide updated Smart health insights to my health tracker. You should never override or reject a doctor's professional advice in favor of any information that you see on MEDAID. You can choose to de-link your Gmail account with the application at any time and/ or you can delete your information by writing to

Once connected, the Platform will securely access and analyze the contents of emails consisting of 'read-only' including but not limited to the attachments from HealthCare Providers / Doctors to manage and track Appointment information and/or Medical Records, such as Lab Reports, Prescription, Radiology Reports, Discharge Summary and consolidating this information in User's MEDAIDaccount.

Note that any data obtained by this integration will be used by the Company solely for providing the Services, updating the User's Smart Health Reports, & consolidating appointments for a HealthCare Provider/Doctor in one place. We shall not use or transfer any data or information received from the integration of the email addresses with the account on the Platform to third parties for any purpose other than as explicitly authorized by the User.

9. Security

Your security is important to Us. MEDAID Technologies adopts reasonable security practices and procedures to include, technical, operational, managerial, and physical security control measures to protect all User information. All data, content, and/or all User information is encrypted during transmission and will be stored encrypted at rest.

MEDAID Technologies assumes no liability or responsibility for the disclosure of Your Personal Information due to errors in transmission, unauthorized third-party access, or other causes beyond its control.

MEDAID Technologies has undertaken reasonable measures to protect Your rights of privacy concerning Your usage of the Portal controlled by Us and the Services provided herein.

10. Confidentiality

You further acknowledge that the Portal may contain information that is designated confidential by Us and You shall not disclose such information without Our prior written consent.

Your information is regarded as confidential and therefore, will not be divulged to any third party unless legally required to do so to the appropriate authorities or shared as per this Privacy Policy or Terms of Use.

We will not sell Your Personal Information to any third party or use Your e-mail address for unsolicited mail. Any emails sent by Us will only be in connection with the provision of agreed Services, and You retain sole discretion to seek for discontinuation of such communications at any point in time.

11. User's Rights

All the information provided to MEDAID Technologies by a User, including Personal Information, is voluntary. The user has the right to withdraw consent at any time, by the terms of this Privacy Policy and the Terms of Use.

We cannot delete the Personal Information for which We are custodians on behalf of Third Party Service Providers. Further, if a Third Party Service Provider ceases to be engaged with MEDAID Technologies, We may be contractually obligated to give such Third Party Service Provider a data export, however, given the nature of data, the User may continue to co-owners of such data and MEDAID Technologies will continue to keep the Personal Information including User data for continues provision of Services to User.

Users can access, modify, correct and delete the Personal Information. However, if the User updates his/ her/ its information, MEDAID Technologies may keep a copy of the information which the User originally provided to MEDAID Technologies in its archives for the User documented herein. In case the User seeks to update or correct, his/ her/ its Personal Information, the User may exercise these rights by emailing MEDAID Technologies at

If a User, as a casual visitor, has inadvertently browsed any other pages of this Portal before reading the Privacy Policy and the Terms of Use, and such User does not agree with how such information is obtained, stored, or used, merely quitting this browser application should ordinarily clear all temporary cookies installed by MEDAID Technologies.

In case the User does not provide its information or consent for the usage of Personal Information or subsequently withdraws consent for the usage of the Personal Information so collected, MEDAID Technologies reserves the right to discontinue Services for which the said information was sought.

12. Third-Party Links

The Site or the App may include hyperlinks to various external websites, and may also include advertisements, and hyperlinks to applications, content, or resources. We have no control over such Third Party Links present on the Site or the App, which are provided by persons or companies other than Us.

You acknowledge and agree that We are not responsible for any collection or disclosure of Your information. You further acknowledge and agree that We are not liable for any loss or damage which may be incurred by You. This will include all transactions, and information transmitted between You and any such third-party sites or applications, or resources, such transactions are strictly bi-partite.

We shall not be liable for any disputes arising from or in connection with such transactions between You and the aforementioned third parties.

Such third-party websites and external applications or resources, accessible via the Third Party Links may have their privacy policies governing the collection, storage, retention, and disclosure of The information that You may be subject to.

13. Opt Out

MEDAID Technologies may send You certain notifications regarding promotional offers, marketing offers, or regarding the Services being availed by You.

If You opt-out, MEDAID Technologies or its affiliates consent to not send any non-essential (promotional, marketing-related) communications to You, however, We may still send You non-promotional emails, such as emails about Your account.

AMENDMENT MEDAID Technologies reserves the right to amend the Privacy Policy, as and when required. Your continued use of the Portal shall be deemed to be Your acceptance of such changes.

14. Contact Us

If you have any questions about this Privacy Policy, You can contact us: By email: